Using Convo, when a guest is within proximity to a customer service rep, their high-level profile information will pop up. Track customer within a certain distance by leveraging proximity technology and identify who is on-site with advanced telemetry capabilities.
Transform the guest experience and the overall engagement by personalizing the messaging with information relevant to the customer interests.
Key features
View and monitor floor
activity
Personalize touchpoints
with guests
Determine customer
impact
Communicate directly
with key segments
Manage customer
development
Manage staffing
resources
Share event invitations and
updates to groups
Dispatch resources
