Transform customer data into customer intelligence
Understanding the lifecycle of your customer base is crucial to optimizing operations, maximizing performance, and providing unique customer experiences.
Analytics Intell will integrate your customer data across multiple sources to help you paint a full picture of their journey with your company. This process will include external sources such as social media, surveys, event attendance etc. The customer platform is designed to help you integrate large and scattered information quickly and seamlessly – to help you get a full understanding of how your customer interactions influence their purchasing decisions.
Customizable service solutions to transform customer data into customer intelligence
By connecting the different layers of information across your organization, a customer journey can be mapped out to create a holistic view of your customer and identify the proper touchpoints and personalized messages to make an impact. Your business will be better equipped to:
- Create a holistic view of customer data
- Segment your customers based on lifestyle, behavior, sentiments, interests, demographic profile, and financial status.
- Personalize your marketing campaigns by leveraging historical and predictive insights to help enhance your offering and messaging.
- Drive conversations with customers to increase upsell opportunities
- Boost customer acquisition and retention
- Estimate the lifetime value of your potential, new and existing customers using advanced analytics features.
We provide organizations consultation on data connectivity, data intelligence and CRM enhancements in order to create a full lifecycle for the customer.
Key benefits
Boost your customer engagement by fostering strong relationships through every step of the customer journey.
Measure the impact of your marketing initiatives through interactive reporting solutions highlighting different levels of customer engagement.
Personalize your communication based on intelligent profile segmentation highlighting customer preferences
Manage your customer interactions by monitoring their activities, preferences, transactions and special occasions and celebrations
